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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Parker

September 19, 2024

5  out of  5
rating by Travis Parker
"Tim's team is very kind and helpful. I worked with Sara a lot, who went out of her way to ensure I had everything I needed ahead of buying my first car (including pre-registering it on an auto policy, and taking initiative to bundle the insurance with an umbrella policy so I saved money). She made herself available after hours, kindly explained answers to my MANY questions, and in general offered a very nice working experience."
We responded:
"Thank you so much for taking the time to leave a review, @travisparker! Sara will never admit it, but she actually likes staying late!!!!! But seriously, she’s such an asset to our customers, new and longtime!"
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K. Anna Savage

September 6, 2024

5  out of  5
rating by K. Anna Savage
"John Moritz and his office at state farm were very responsive, accommodating and professional. John is an easygoing and knowledgeable guy who helped me walk through many insurance options and didn't pressure me at all, just helped me feel comfortable. Fantastic experience!"
We responded:
"@K.AnnaSavage thank you so much the kind words! We feel the exact same way about John and we are very appreciative that you are now a customer!"
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Michelle Jurkovich

August 28, 2024

5  out of  5
rating by Michelle Jurkovich
"Tim LaCasse and John Moritz at State Farm have gone above and beyond to make sure I was taken care of during a recent emergency. It's been a stressful last few days, but without their help it would have been insurmountable. What you want to know when crisis happens is that the safety net of your insurance company will be there for you. Tim and John made sure it was. I'm very grateful and Tim and John have my full recommendation."
We responded:
"Thank you for the kind words, Michelle! Weeks like these are never easy and we are so happy everything is working out! Please let us know how else we can help!"
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Marjorie Kornegay

August 11, 2024

5  out of  5
rating by Marjorie Kornegay
"Sara Barrientos is always responsive and helpful whenever I call her at State Farm. I recently had an insurance matter with my mortgage lender and needed some documentation. Time was of the essence and had I not provided the requested documentation my mortgage would have incurred a significant increase. I told Sara what I needed and within an hour she sent the needed documentation to me. This is not the first time Sara has assisted me. I am very pleased that I am insured by State Farm insurance company, and Sara is my State Farm representative."
We responded:
"We’ve always enjoyed working with you and getting to know you, Marjorie! Thank you for the kind words - we certainly love Sara and how great she is for our customers!"
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Helen Villegas

January 24, 2024

5  out of  5
rating by Helen Villegas
"Excellent customer service through text messaging and through the phone. Sarah was extremely helpful, patient, welcoming, answered all my questions and helped make my policy better!! She helped me get a better rate and still managed to offer great/more coverage. I definitely recommend this location!!! Ask for Sarah to have a great UNSTRESSFUL insurance conversation with a wonderful specialist! PS: She’s also bilingual(;"
We responded:
"Helen, thank you for the 5 star review!"
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Stanley Reed

January 6, 2024

5  out of  5
rating by Stanley Reed
"We recently experienced many technical difficulties in trying to personally process our home's Flood Insurance annual policy renewal payment, on FEMA's online platform. This is something that has always been easy for us to do, ourselves, in past years; but, the FEMA site's refusal to allow us to do it, ourselves, this time around, in repeated attempts, was extremely upsetting. So, we contacted Tim LaCasse, who is listed on the FEMA Flood Insurance policy as our designated agent. Mr. LaCasse was so very kind and pleasant, in listening to our problems; and, incredibly responsive and helpful in offering to personally handle processing our annual renewal payment with FEMA. He truly "went the extra step" in being proactive, and effective, in getting everything successfully resolved. A big "Thank You, Tim" - you are the best!"
We responded:
"Stanley, thank you for trusting our agency with your floor insurance needs. We are always so happy to be able to assist in any way that we can!"
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Grady Simon

December 12, 2023

1  out of  5
rating by Grady Simon
"This is a "contact us to cancel" kind of company. In my case, I did contact them to cancel, and I still found out 3 months later they'd been continuing to charge me. I asked them to correct this and they said they couldn't because it "wasn't in their notes" that I requested to cancel. If you're savvy enough to read these reviews, you're better off going with an online-first insurance provider that makes it easy to cancel and doesn't try to hold on to your money because of their clerical errors."
We responded:
"We are so sorry to hear about your experience with our office and your policy. Please be sure to give our office a call and we can help walk through your situation. "
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Tony Thomas

May 22, 2023

5  out of  5
rating by Tony Thomas
"Extremely professional and courteous! Nice office, and Mr LaCasse is very hands on with his customers and he really cares!"
We responded:
"Tony, thank you so much for the review. We really appreciate your business!"
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M N

March 13, 2023

1  out of  5
rating by M N
"I spoke with Sarah who lacks any hospitality and is completely unprofessional. She is a poor representative of this brand and this office loses any and all credibility with her on staff. She has lost my business and I’m sure plenty more in the future. This is not the office to frequent if you are looking for stellar service."
We responded:
"Michelle - Sara was merely asking the questions that we ask ALL new prospects in order to make your auto quote as accurate as possible. Her professionalism and attention to detail are the traits that make her one our BEST representatives. You seemed like you wanted to pick a fight with her from the minute you called this morning: interrupting her, yelling at her and telling her she didn’t know what she’s doing. Ma’am, respectfully, if you don’t hold a professional insurance license, it is you that does not know what they are doing. "
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Beth Anderson-Wyatt

February 7, 2023

5  out of  5
rating by Beth Anderson-Wyatt
"I moved to DC from Oregon a couple years back and this was the Agency recommended to me, I’m glad I went with them, been working with Len from the beginning. It was my first time buying insurance on my own and she helped set up my auto and home policies, provided me with more insight into Insurance, I’ve learned a lot with her. Bought my first home, she helped insure me and provided quotes for the different homes I was looking at in different areas and now that I’m a small business owner she also guided me and set me up adequately. If you need someone to help insure you, your family, your assets, and who is knowledgeable plus local, Len is the person to go to! Thanks for all your help along the years Len!"
We responded:
"Thank you so much for the kind review, Beth! We are extremely appreciative! "
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Sofia Bonilla

February 6, 2023

5  out of  5
rating by Sofia Bonilla
"I recently switched to state farm all I can say is that Sara was very professional and patient, she went beyond my knowledge to give me better coverage, she was able to answer all my questions and give me good coverage at a good price. Thank you so much Sara!"
We responded:
"Thank you so much Sofia! We are glad you chose to work with Sara and our State Farm agency! "
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Rachel Montgomery

February 5, 2023

5  out of  5
rating by Rachel Montgomery
"I worked with Kameron this past week and was very impressed with his knowledge and professionalism. He answered all of my questions and gave me much insight into life insurance policies. My fiancé and I look forward to working with him again soon!"
We responded:
"Thank you for the review Rachel and thank you for your trust and confidence in our office and State Farm. We look forward to working with you for years to come!"
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Eugene Rosenfeld

February 3, 2023

5  out of  5
rating by Eugene Rosenfeld
"I highly recommend Agent Kameron Montgomery of the Tim La Casse agency. I inquired the other day about changing our auto and umbrella coverage. Kameron was knowledgable and clear in his explanation of coverage options . He presented the facts without any pressure and was exceptionally reliable and accessible in terms of follow-up. His professionalism won my business."
We responded:
"What an amazing review, Eugene! Thank you so much for the kind words! And thank you for your trust and confidence in our office and State Farm!"
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Jenifer Mercado

February 2, 2023

5  out of  5
rating by Jenifer Mercado
"Completely recommend Sarah!!!!! When it comes to attention and having your best interest in mind she’s the go to person. I have recently sent a few family members to see her and will be soon moving from out of state but definitely know where I will be going to get my insurance!!!!"
We responded:
"Jenifer, we are thrilled that we get to take care of you! Thank you for trusting Sara and our agency! And thank you for the referrals!"
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Erin Montgomery

February 1, 2023

5  out of  5
rating by Erin Montgomery
"I love working with the LaCasse State Farm office! The staff has been very helpful and professional! I have asked many questions about my policies and all those questions are answered with an explanation. If you are looking for an agent and office in the DMV area... YOU FOUND IT!!"
We responded:
"Thank you so much for the kind review, Erin! We appreciate your continued trust and confidence in our office and in State Farm!"
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Khristian Coles

January 31, 2023

5  out of  5
rating by Khristian Coles
"Been with this office for 2 years, never had a bad experience at this agency. Len set up all my policies, I highly recommend her to everyone, any questions I’ve had whether about my policies or when I had my claim, she was very patient and thorough in explaining everything and walking me thru. State Farm is a great company but if you’re looking for competent, kind, and local agents this is your go to office! Keep up the good work guys!"
We responded:
"Thank you for the review @Khristian! We appreciate your business and your kind words!"
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Sandra Kuzyetski

January 30, 2023

1  out of  5
rating by Sandra Kuzyetski
"Transferred from nj a little bit ago and even changed insurance companies. I thought my experience with a premier company like State Farm would be a great experience, but this office let me down because of the poor service they offer. Everyone in this office is rude, especially the agent. If you want to stay with sf, I’d recommend going to another agent in DC"
We responded:
"Sandra - where as I always appreciate a review of our agency specifically, and of State Farm in general, I have to let you know that we have NO note of any interaction with you whatsoever. Nobody in my office has a recollection of working with you, especially in what seemingly was a contentious encounter. In fact, I Googled your name and came away with ZERO listings for you. My team is AWESOME and incredibly customer service focused. Professionalism doesn’t begin to describe this group in my office. You must have us confused with another office or maybe this is a fake review. If that’s the case, I would ask you to stop and think about how a negative review impacts my team’s ability and my ability to make a living. It’s easy to blast a small business owner without picking up the phone and discussing your displeasure. When customers have done this in the past, we were able to clear the air and resolve the little issues that became what appeared to be massive problems - but weren’t! I’m happy to discuss any issue you have, but I assure you, I’ve never spoken to anyone with your name. Have a great day. Tim"
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I L

October 8, 2022

1  out of  5
rating by I L
"The staff at this location is rude and unprofessional like other reviewers have stated. There are other locations in the area only blocks away that treat clients with more respect and care."
We responded:
"@Iman I must tell you I think this is a SPAM Bot, but if you are real I would like to discuss exactly what happened so we can learn and grow from where we may have failed you"
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Kelly Mandarius

October 5, 2022

1  out of  5
rating by Kelly Mandarius
"Moved here from out of state recently to start a new job and have been loving the city so far. However… a couple weeks ago my car got broken into and I had to make a claim. This agent was extremely rude and dismissive after I made the claim. I can’t wait to transfer offices because I’ve been with State Farm for a decade now and have never been treated this poorly."
We responded:
"@rick andmorticus I don’t see your name in our system and have reported this as SPAM, but we take feedback very seriously in our office."
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Todd Miller

August 20, 2022

5  out of  5
rating by Todd Miller
"Great experience working with Kameron to structure Landlord insurance for my newly acquired property. Fast, friendly, responsive service with a very comprehensive policy."
We responded:
"@toddmiller thank you so much for the kind words. We think the world of Kameron and we’re excited to work with you for years to come!"
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Paige Carmichael

August 5, 2022

5  out of  5
rating by Paige Carmichael
"Kameron has been so friendly, quick to respond, and provided my fiancé and I will great and prompt service. We would recommend to anyone looking for coverage! Thanks, Kameron!"
We responded:
"We are so happy that you’re our client Paige! Thank you for leaving us a review!"
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Scott Perry

August 3, 2022

5  out of  5
rating by Scott Perry
"Excellent customer service! Tim takes his time to ensure you are getting the best coverages available."
We responded:
"@Scott, thank you! We are glad you chose to work with our State Farm agency!"
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Paul Rosenzweig

July 25, 2022

5  out of  5
rating by Paul Rosenzweig
"Tim's been our agent for more than 20 years. We have home owners (now renters); personal liability; car insurance and a personal articles supplemental with him. Always responsive. Wouldn't change until he closes shop!"
We responded:
"@Paul, thank you for trusting our agency for so many years! We appreciate you and your family!"
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rebeca area

July 8, 2022

5  out of  5
rating by rebeca area
"I was with Gaico And had a bad experience with them so I chose to go with another insurance provider. I called State Farm The agent was very knowledgeable and very patient in answering all of my questions. I was able to get Higher coverage at a better rate than Geico I am very pleased with Sara Barrientos for helping I definitely recommend her! 🙏🏾"
We responded:
"We are so happy to have you as a customer and really appreciate the review @rebecaarea!"
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Emilee O'Dell

July 7, 2022

5  out of  5
rating by Emilee O'Dell
"I work with Kameron, an agent on Tim's team, and he is marvelous! Always willing to answer my questions and provide a quote whenever I need. I highly recommend!"
We responded:
"Thank you for the kind words @emileeodell! We appreciate your business"