State Farm® Insurance Agent Tim LaCasse

"Moved here from out of state recently to start a new job and have been loving the city so far. However… a couple weeks ago my car got broken into and I had to make a claim. This agent was extremely rude and dismissive after I made the claim. I can’t wait to transfer offices because I’ve been with State Farm for a decade now and have never been treated this poorly."

"I was with Gaico And had a bad experience with them so I chose to go with another insurance provider. I called State Farm The agent was very knowledgeable and very patient in answering all of my questions. I was able to get Higher coverage at a better rate than Geico I am very pleased with Sara Barrientos for helping I definitely recommend her! 🙏🏾"

"There are several SF agents in/near Capitol Hill, and this location was recommended in a group when I asked. From the initial quote to the execution of our policies, Kameron has been very responsive and patient with my many questions. He keeps his word -- when he says he'll call back or update something on the policy, he does. Sounds like a given, but you'd be surprised at the number of times I've had to follow-up in other cases. Additionally, Kameron knows his stuff - although he doesn't physically live in the area where I'm being serviced, he was very knowledgeable of it having travelled/worked out of there often and could speak to the uniqueness of the area. I haven't yet submitted a claim with them but if it's anything like my experience at another SF office, then I'm confident I'm in good hands. Thanks, Kameron for your time and thoroughness!"

"I have been a customer for many years and have always found State Farm to be helpful and considerate of its customers. Tim and his staff are the epitome of professionalism. They listen to your concerns and always look for the solution to the problem. I would recommend them to anyone who is looking for an office that cares about its customers."

"I have been with Statefarm for about 6 years. I have lived in 3 different states and had 3 different agents. I was very happy with the first two. I got a DC agent when I moved to DC, but the level of disorganization at her office has become untenable. I decided I needed to change agents. After our last policy debacle, I called the LaCasse agency and explained the situation. The young lady with whom I spoke was very understanding, polite, and professional, and told me the agency would be happy to receive my business, but that I would need to ask the other agent to transfer the policy over. I had no objection to doing that, but I didn't ask for detailed instructions. At the time our new renter's policy was still being written, so I decided to wait until that process had been completed. I called back again today to find out what, exactly, I needed to do to get our auto and renters policies switched over and a different young lady told me I would not be allowed to switch because that's "not how Statefarm does business". I asked if I am entitled to choose my agent or switch agencies if my agent is incompetent. She said I would need to call the corporate office and that "that is not something we would be able to do". She could not give me a logical reason why Statefarm would prevent me from changing my agent and did not seem to care that she was turning down business. I told her the previous employee I spoke to indicated that my current agent would need to transfer the policy at my request, but that she made no mention of a prohibition on switching agents. She gave no explanation for the inconsistency and said neither my current agent nor the LaCasse agency would be able to initiate the transfer. I told her I would bring my business to an agent who actually wants it and bid her good day. Mr. LaCasse, I worked in customer service for a looong time, and I must tell you, this is not the way to run a business. Your staff should be consistent in their answers. They should be helping customers solve problems, not creating new ones. The policies should be logical and customer centered. The idea that I cannot choose which agent services my policy is nonsensical! I cannot imagine what could possibly be gained from such a policy. Do you want your staff to go out of their way to obtain and maintain business or to find a reason to turn down business? In the age of Yelp, having employees with a "no" mentality simply will not fly. I strongly encourage you to rethink your hiring and training practices."

"So far I am satisfied, a bit pricey but very fast to route you for your car repairs. I have the bad luck of always getting my cars punched while I am in parking lot shopping or even parked in my apartment community. Sorry but I am not driving my car with fenders , door dents side swiping. They were fast to pay my car repair."

"The reason I’m giving a negative rating is from an event that happened a year ago. I’m just getting around to writing this review. My basement in Baltimore was flooded and I need to take a claim out. My neighbor’s water main was the cause of the flood in my basement as it broke and flooded both their basement (badly) and mine. My issue is I still had to pay a $2000 deductible for damage caused by a faulty pipe of my neighbors. I was concerned about this and I truly did not want to incur this expense. I stated my case to State Farm. They were respectful and punctual with responding to me during this process. That I’m not giving a one star. However, the reason I am leaving this negative review is because State Farm failed to recover my $2000 deductible from my neighbor’s insurance company, or waive it. I simply received an email one day that stated they lost the case for my $2000 and that was the end of it. I’d like to add, that if this is a failure on State Farm at large and not solely this DC outlet, feel free to respond and clarify that. I’ve been a customer for 6+ years with this office. Break break After leaving a negative review originally, Tim personally reached out and walked me through this whole process. Ultimately I couldn’t get the $2,000 back because there was no negligence on the part of my neighbor, just old plumbing in Baltimore. It was a show of good faith and customer service for Tim to reach out personally. I’m old school and that goes a long way."

"Whenever you have a question regarding your policy State Farm will handle it masterly and in timely manner . Whether it was setting up a renters or life policy , my needs were at most importance to the agent and his staff. Also the office is super cute if you get through the steps."